Surviving When New Sales are Scarce
Welcome to our inaugural blog – The VantagePoint. Hopefully this will be an anticipated read for each of you every week, and even more so, we hope to receive your comments, views and opinions on each...
View ArticleAre Your Clients Really Satisfied with You?
Let’s be clear on one critical strategic reality. When the economy declines, finding new clients to sell to will be very difficult for most companies, which means that to obtain your revenue...
View ArticleThe Equation for Customer Retention Predictability
In my travels, it is amazing to me how many software firms are surprised when a client renews a subscription term or chooses not to renew a subscription term. I can’t count how many times I have heard...
View ArticleIt is not Support – It’s Revenue Protection!
Much has changed in the software industry over the past decade, specifically how software is developed, delivered and priced. Software-as-a-Service (SaaS) has forced many aspects of an organization to...
View ArticleWant to Increase Revenue per Client? Have them help you.
The value of using client referrals to help you secure new business is clear – this we know. What is frequently overlooked, however, is leveraging referrals to increase your business within your...
View ArticleThe Top 10 Requirements for an Effective Client Lifecycle
This January is ServiceVantage’s 10th anniversary and in the 10 weeks leading up to our anniversary, we will be posting top ten lists of things we have learned and experienced over the years working...
View ArticleThe Top 10 Things We Have Learned about Client Retention
This January is ServiceVantage’s 10th anniversary and in the 10 weeks leading up to our anniversary, we will be posting top ten lists of things we have learned and experienced over the years working...
View ArticleTop 10 Start-up Observations
Our 5th topic in our top 10 series is: Top 10 Start-up Observations. We have worked with clients of varying size and many of those have been Start-ups. As we all know, Start-ups face some unique...
View ArticleTop 10 Characteristics of an Effective Client Services Team
Client Services can mean different things to different companies, but in the technology space, we are referring to the client/customer facing group who are primarily responsible for support, training,...
View ArticleTop 10 Challenges We Help you Address
Well it’s here….ServiceVantage’s 10th anniversary! Well, actually it was the last week of January, which means we are a little late getting the last in our Top 10 blog series out the door. For the...
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